Independent measurement for professional services
What do your clients and staff tell others about your firm? We help you find out — and act on it.
Contact usThe Client Experience Journey
Firms that commit to the process see consistent improvement.
How it works
Independent quality review
We send a professionally designed service assessment to your clients on a regular cadence. It's a quality review, not a survey — clients respond because it's from an independent third party.
Hi Sarah,
Meridian Advisory and James Chen's management would love your quick feedback on your recent experience.
How likely are you to recommend Meridian Advisory?
Your feedback helps us improve our service, recognise great work, and ensure quality oversight.
Regards,
The Meridian Advisory Team
This survey link expires in 14 days.
Private, real-time insights
Each professional receives their own feedback privately. Team leaders see aggregated trends, not individual scores. Recognition is public; improvement is private.
Your Feedback
Last 6 months“Responsive, balanced and practical advice — always available when we need them.”
Evidence-based recognition
High performers are identified and celebrated. Kudos from clients surface automatically. Your best people get the recognition they deserve — backed by data, not opinion.
Most Recognised Team Members
Top Teams
What we do
Client Experience Programmes
Independent measurement programmes that give your firm an unfiltered view of client confidence and loyalty. Real-time insights delivered directly to the professionals who serve your clients.
Employee Experience Programmes
Confidential staff engagement measurement through Trusted Firms Global. Surface cultural strengths and identify issues before they become retention problems.
Advisory & Diagnostics
Expert advisory including our Elite Adviser framework, diagnostic tools, and practice improvement programmes built on behavioural science and experience theory.
Independent measurement partner for Trusted Firms Global
Client Culture is the independent measurement platform behind Trusted Firms Global — the first evidence-based certification for professional service excellence. Firms that meet certification standards through our programmes earn credentials they can display to clients and prospects.
Learn more at trustedfirms.global →
Trusted by leading professional services firms
Macpherson Kelley
By making client feedback visible to all staff and celebrating team success, we've built an environment where everyone understands their impact on client experience.
David Ward
COO, Macpherson Kelley · Multilaw Group
Client Loyalty Profile
Hamilton Wealth
We have used Client Culture for nine years now. What has been really pleasing is we have seen improvement every year.
Will Hamilton
Managing Partner, Hamilton Wealth Partners
RSM Australia
We've partnered with Client Culture for four years on a quarterly cycle across our national tax practice. The consistency of measurement has given us real insight into what our clients value and where we need to improve. It's become an integral part of how we manage client relationships - not a one-off exercise, but an ongoing discipline that our partners have embraced.
Sam Mohammad
National Head of Tax, RSM Australia
HLB Ireland
The clear and direct approach has resulted in focused outcomes. Their efficient engagement process, industry benchmarking, and clear next steps have fostered an excellent working partnership. We have worked with them for employee NPS and are now engaging for client NPS. More than happy to recommend them.
Mark Butler
Managing Partner, HLB Ireland
How Macpherson Kelley became a global top-40 NPS law firm
NPS: 80 · 40% response rate · 5,000+ client responses
A staff-integrated client experience programme that delivered record revenue growth, exceptional NPS scores, and a thriving culture of recognition.
Read the full story →Client Insights
What Promoters Value (745)
All feedback is processed through our EphemeralAI privacy framework. Retention control is in your hands.
Our security approach →Featured In
PM Magazine · July 2025
The trust sellers
How firms use the Amplifier approach to sell smarter and grow faster
Australasian Lawyer · March 2025
The simple secret to happy clients
Macpherson Kelley's client experience journey with Client Culture
Read article →PM Magazine · March 2023
Client listening: Driving growth and building a culture
Building an all-in client listening programme for professional services firms
PM Forum membersMost clients start with a single review and stay for years. Client expectations don't stand still — and increasingly, neither do your competitors.