Our Clients
Professional services firms that have built sustained client experience programs – and the results they've achieved.
Case Studies
Legal · Melbourne, Sydney, Brisbane, Adelaide
Macpherson Kelley
A staff-integrated client experience program that delivered record revenue growth, NPS of 80, and a thriving culture of recognition across four offices.
NPS: 80
Sustained, improving year on year
40%
Response rate
5,000+
Client responses
Accounting & Advisory · Sydney
HLB Mann Judd Sydney
Ten years of continuous improvement – one of Australia's longest-running client experience programs, with multiple award wins.
4,470
Client responses
Trusted Firm
Accredited under Client Culture's earlier Trusted Firms program (Clients and Employees), 2025
10 yrs
Continuous program
Featured In
PM Magazine · July 2025
The trust sellers
How leading firms use the Amplifier approach to convert client feedback into revenue growth – featuring the Macpherson Kelley case study.
Australasian Lawyer · March 2025
The simple secret to happy clients
Macpherson Kelley's client experience journey with Client Culture – David Ward on universal feedback access, recognition culture, and an NPS of 80.
Read article →PM Magazine · March 2023
Client listening: Driving growth and building a culture
Building an all-in client listening program for professional services firms – the methodology behind sustained improvement.
PM Forum members