Our Clients
Professional services firms that have built sustained client experience programs — and the results they've achieved.
Case Studies
Legal · Melbourne, Sydney, Brisbane, Adelaide
Macpherson Kelley
A staff-integrated client experience program that delivered record revenue growth, NPS of 80, and a thriving culture of recognition across four offices.
NPS: 80
Global top-40 ranking
40%
Response rate
5,000+
Client responses
Accounting & Advisory · Sydney
HLB Mann Judd Sydney
Ten years of continuous improvement — one of Australia's longest-running client experience programs, with multiple award wins.
4,470
Client responses
Trusted Firm
Clients & Employees certified
10 yrs
Continuous program
Featured In
PM Magazine · July 2025
The trust sellers
How leading firms use the Amplifier approach to convert client feedback into revenue growth — featuring the Macpherson Kelley case study.
Australasian Lawyer · March 2025
The simple secret to happy clients
Macpherson Kelley's client experience journey with Client Culture — David Ward on universal feedback access, recognition culture, and an NPS of 80.
Read article →PM Magazine · March 2023
Client listening: Driving growth and building a culture
Building an all-in client listening program for professional services firms — the methodology behind sustained improvement.
PM Forum members